Your complete satisfaction is our ultimate goal. You may return any item shipped by ayurvedadeal.com, as long as it meets the following conditions:
- You should return the item to us within 14 days of receipt.
- We do not accept items back that have been opened or used unless the product is damaged or defective.
Damaged, Defective, or Incorrect Items:
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting Customer Care immediately. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.
Special Offers & Promotions:
If you choose to return part of an order, you may no longer qualify for all special offer associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
Return Shipping and Processing:
If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution centre undamaged. Please pack your return shipment securely to ensure that the items are not damaged in transit.
In other cases, If the customer wants to instant return or return within 14 days, and Ayurvedadeal does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to firstname.lastname@example.org and ayurvedadeal will refund the amount. Ayurvedadeal will refund the courier slip amount or INR 120 per kg, whichever is less. Customers, please ensure that you do not end up paying more than INR 120 per kg for items being returned.
Once we receive your return, we will issue a credit or refund within 30 days and send you an email confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.